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Job Description
Structured overview of role & requirementsAbout This Role
Provide accurate and timely People Services support across the employee lifecycle including onboarding, changes, records, and offboarding.
Own cases end-to-end with high attention to detail ensuring error-free execution in a high-volume, transactional environment.
Identify friction points and recommend process improvements or automation opportunities to enhance service delivery.
Minimum Requirements
2+ years experience in People/HR operations, shared services, or support/service-delivery role.
Ability to work U.S. time zones with global experience and knowledge of U.S. HR processes.
Bachelor's degree or equivalent experience.
Willingness to work rotational shifts: First Shift 2:00 PM - 11:00 PM, Second Shift 8:00 PM - 5:00 AM.
Ideal Candidate Profile
Highly detail-oriented with a proven track record of accuracy in high-volume, transactional environments.
Strong service orientation with empathy and ability to deliver a positive employee experience consistently.
Comfortable working with People systems and case management tools, and adept at learning new technologies quickly.