Salesforce Data 360- Senior Consultant- Sales & Service- Customer
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Job Description
Structured overview of role & requirementsAbout This Role
Design and deliver end-to-end Data 360 architecture including ingestion, harmonization, segmentation, activation, and governance aspects.
Lead client workshops, manage design review processes, estimate efforts, and oversee UAT, cutover, hypercare, and client handover.
Mentor junior team members, enforce best practices, and manage risks, issues, and dependencies for Data 360 implementations.
Minimum Requirements
6 to 9 years total work experience, with minimum 2 years on Salesforce Data 360 or CDP platforms and at least 1 engagement as design lead.
Completed at least 2 end-to-end Data 360 implementations with one as design or technical lead.
Strong SQL, Salesforce platform knowledge including Customer 360 data model and Flow, plus experience with Data 360 APIs and integration tools like MuleSoft.
Bachelor’s degree in Business, IT, Computer Science, Engineering, or related field; Salesforce Data 360 Consultant certification required or to be completed within 90 days of joining; Location: Bengaluru/Hyderabad/Pune/Chennai.
Ideal Candidate Profile
Experienced in complex Data 360 design decisions such as Identity Resolution, DMO mapping, real-time ingestion strategies, and consent governance.
Capable of leading technical design and client engagements across Sales & Service domains with ability to handle UAT and deployment processes.
Strong architectural and operational focus with experience optimizing performance, cost, and credit consumption on Salesforce Data 360 implementations.