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Job Description
Structured overview of role & requirementsAbout This Role
Drive client and senior leadership engagement through integrated experience delivery and regular communications (CRM calendar) site-wise.
Manage and audit workplace experience including reception and common areas, front office team performance, and client visit tracking.
Track and address employee feedback, complaints, and escalations; ensure timely closure of workplace snags and drive positive workplace initiatives.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD.
Must manage and lead teams including Front Office Executives and Experience Ambassadors.
Location requirement: On-site in Mumbai, Maharashtra.
Work hours: Scheduled 48 hours per week.
Ideal Candidate Profile
Experienced in workplace experience management and client engagement within large corporate environments, preferably real estate or facilities management.
Able to engage with senior leadership and coordinate across multiple stakeholder groups effectively.
Operationally focused on auditing, tracking, and improving workplace services with a strong customer experience orientation.