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Job Description
Structured overview of role & requirementsAbout This Role
Own deployment quality assurance and implement quality strategies across assigned accounts to enhance customer satisfaction and advocacy.
Drive early warning mechanisms to prevent client escalations by monitoring delivery quality, schedule adherence, resource constraints, financial issues, and productivity metrics.
Lead continuous improvement initiatives within accounts, including process streamlining, automation, knowledge sharing, and upskilling delivery teams in quality management.
Minimum Requirements
8-10 years of experience in IT service delivery, preferably in core application support management; overall IT experience of 15+ years.
8+ years of experience in CIS Cloud and Infrastructure with AI exposure.
Strong knowledge of Datacentre technologies such as Windows Server, Hyper-V HCI, Storage, VMware, AD, Unix, Azure Cloud, Wintel, Tools, Security; plus experience in datacentre hardware/software sizing and effort estimation.
Location: Pune, Maharashtra; Must have strong delivery management skills and be familiar with risk management and SLA/KPI frameworks.
Ideal Candidate Profile
Experienced in managing large-scale IT service delivery with a focus on cloud and infrastructure services including datacentre and security technologies.
Skilled in risk management and operational compliance with the ability to work across multiple stakeholders including Finance, Legal, Quality, and HR.
Proven ability to lead quality assurance processes, drive continuous improvement, and guide teams through training and performance management in a structured delivery environment.