Senior Manager - Vendor Management (Collections)
Small Business Investment Company (SBIC) program — U.S. Small Business AdministrationMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage telecalling channel partners for assigned Collections portfolio, ensuring execution of collection strategy and monitoring performance.
Oversee portfolio segmentation and dialer prioritization based on various customer/payment attributes to enhance collection efficiencies.
Ensure compliance, conduct call quality audits, manage vendor payouts, and maintain uninterrupted production by coordinating with internal stakeholders.
Minimum Requirements
Post-Graduate/Graduate degree in any discipline.
Experience managing large distributed vendor teams.
Credit Card domain knowledge with understanding of Collections processes and dialer strategies.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in credit card collections domain with vendor management responsibilities.
Operational focus on portfolio segmentation, recovery strategies, and vendor SLA adherence.
Competent in stakeholder management, process orientation, and driving result-oriented collections outcomes.