Senior Software Engineer – Salesforce Agentforce
Williams-Sonoma, Inc.Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Develop and deliver Salesforce features, including Agentforce and AI-powered customer service solutions.
Design and maintain scalable, secure, and maintainable Salesforce applications and integrations within enterprise ecosystems.
Own assigned technical components, collaborate with cross-functional teams, and drive quality through automation and AI-assisted development.
Minimum Requirements
5–8 years of software development experience with strong hands-on Salesforce development expertise (Apex, LWC, SOQL, Salesforce Flows).
Proven experience with Salesforce Service Cloud, including Case Management and workflow automation.
Experience integrating Salesforce with external systems using REST APIs, JSON, OAuth 2.0, asynchronous Apex, and platform events.
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
Ideal Candidate Profile
Experienced in building and maintaining enterprise-grade Salesforce solutions involving AI-powered customer service and conversational AI integrations.
Capable of full ownership of technical features from design through deployment, comfortable working in Agile, collaborating across distributed teams.
Familiar with Salesforce development tools (Git, CI/CD), engineering best practices, and comfortable leveraging AI-based development aids for enhanced productivity.