Service Delivery Manager
Facility Performance Consulting Limited (trading as FPC Global / FPC Digital)Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Own and manage end-to-end service delivery for assigned regional or global customers, integrating operational and analytics workstreams.
Act as primary strategic liaison for clients, leading governance meetings, managing escalations, and ensuring alignment with client business objectives.
Drive SLA compliance, resource planning, people management, and continuous operational improvements based on data insights.
Minimum Requirements
10-15 years experience in IT/OT operations, digital building management, or managed services, including 3-5 years in a client-facing service delivery management role.
Experience managing large-scale, cross-functional service delivery programs with SLA management and client governance.
Proficiency with IT/OT service management tools (e.g., ServiceNow, Jira) and data analytics platforms (e.g., PowerBI, Tableau).
Industry expertise and relevant certifications may substitute for formal academic degrees.
Ideal Candidate Profile
Experienced with smart building technologies, IoT platforms, and sustainability/energy optimization initiatives within digital building or OT environments.
Skilled leader with experience managing remote, cross-functional teams and global client accounts.
Strong strategic communicator able to translate complex technical and analytical data into actionable business insights for executive clients.