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Job Description
Structured overview of role & requirementsAbout This Role
Ensure compliance with all customer service standards, audit guidelines (RBI, NSDL), and internal security policies.
Achieve 100% accuracy in processing trade transactions (A1 & A2 Remittances, Bank Guarantee Issuance) and customer instructions within SLAs.
Manage and resolve all Business Banking customer queries, complaints, and service requests timely while ensuring zero operational losses.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Mandatory adherence to regulatory guidelines including KYC and Anti Money Laundering.
Must ensure compliance with RBI, NSDL, and internal/external audit requirements.
Location: Vellore, India
Ideal Candidate Profile
Experience in trade transaction processing and corporate banking customer service within regulated environments.
Strong operational focus with proven ability to maintain accuracy and compliance under tight SLAs.
Familiarity with leveraging AI tools for workflow optimization and productivity enhancement in financial services.