Assistant Manager - Transactional Quality ( Life & Pensions Insurance/ Six Sigma/ Process Excellence) - Bangalore
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Job Description
Structured overview of role & requirementsAbout This Role
Lead quality assurance for Life & Pensions insurance shared services to enhance service delivery standards and ensure audit compliance.
Drive quality metrics including SLA monitoring, reporting, and customer complaint resolution.
Manage process documentation as per ISO standards and facilitate continuous improvement initiatives like Kaizen.
Minimum Requirements
Graduate or Postgraduate degree.
4-5 years overall work experience with at least 2-2.5 years in Quality roles.
Lean Six Sigma Yellow or Green Belt certification OR strong understanding of Lean Six Sigma concepts and QC tools.
Domain expertise in Life & Pension Insurance including policy administration, claims, underwriting, and regulatory requirements.
Ideal Candidate Profile
Experienced in operational quality management within insurance, specifically Life & Pensions domain.
Comfortable with audit compliance, root cause analysis, and process improvement methodologies.
Skilled in analytics, Excel, PowerPoint, and possesses strong communication capabilities for reporting and mentoring.