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Job Description
Structured overview of role & requirementsAbout This Role
Monitor and maintain operational health of customer sensors and scanners independently, troubleshooting endpoint agent and cloud sensor issues.
Triage and resolve customer requests using playbook-driven solutions; update documentation and recommend process improvements.
Mentor new team members on troubleshooting techniques and participate in after-hours support rotation.
Minimum Requirements
Currently enrolled in or recently completed IT/Cybersecurity degree OR minimum 2 years IT industry experience.
Customer-facing experience in any capacity is required.
Familiarity with networking fundamentals (DHCP, DNS, VLANs), Windows/Linux/Mac OS, basic virtualization, and cloud technologies (AWS, Azure).
Work Experience Required: Minimum 2 years IT industry experience OR relevant degree; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Has operational troubleshooting experience with endpoint agents and cloud sensor configurations in security or network environments.
Demonstrates ability to follow and improve structured processes and documentation independently.
Comfortable mentoring peers and contributing to a customer-facing support function with some after-hours responsibilities.