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Job Description
Structured overview of role & requirementsAbout This Role
Own and optimize the entire pre-sales patient funnel from first enquiry to clinic walk-in across multiple clinics.
Lead and manage tele-sales, lead management, and appointment booking teams, ensuring daily, weekly, and monthly funnel targets are met.
Drive process improvements, CRM discipline, and data-driven performance management to increase lead-to-appointment and show-up conversion rates.
Minimum Requirements
5-8 years of sales experience with at least 4-6 years managing inside sales, tele-sales, or contact center teams.
Experience managing teams of 15-40 people including hiring, training, and performance management.
Strong proficiency with CRMs, dialers, funnel reporting, and Excel/Google Sheets.
Work location: HSR Office, Bengaluru; 6 days a week.
Ideal Candidate Profile
Experience in healthcare, aesthetics, education, or other high-consideration consumer sectors with a focus on funnel metric ownership.
Data-driven leader comfortable with targets and direct performance conversations, who can improve systems hands-on.
Strong communication skills in English; knowledge of Kannada and/or Hindi preferred due to regional team and customer interactions.