Manager - Process Excellence
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Job Description
Structured overview of role & requirementsAbout This Role
Lead enterprise-wide process excellence and business transformation initiatives focusing on continuous improvement, automation, and digital interventions including Gen AI and Agentic frameworks.
Drive Lean Six Sigma programs (DMAIC, process mapping, gap analysis) to deliver cost savings, productivity gains, and quality improvements.
Build and implement AI/ML and automation use cases, track project milestones, measure benefit realization, and ensure stakeholder alignment across Digital, Technology, CX, and Operations teams.
Minimum Requirements
10+ years of experience in Process Excellence or Business Transformation, preferably within the BPO industry and Telecom domain.
Must be located in Mumbai (local candidates only).
Black Belt Certification in Six Sigma preferred from a reputed organization.
Hands-on expertise in Lean, Six Sigma, Continuous Improvement frameworks, RPA, Gen AI tools, and analytics platforms.
Ideal Candidate Profile
Experienced leader in driving measurable operational improvements and cost savings within Telecom BPO environments.
Strong technical understanding of automation (RPA) and AI/ML applications, with ability to build business cases and execute at enterprise scale.
Capable of working with multiple stakeholders in a hybrid environment, managing complex projects with strategic impact and adopting advanced analytics for decision making.