Senior Operations Analyst - Central Operations Hub

Lead the transition and establishment of operational services within the Central Operations Hub, including process handover and knowledge transfer.

Own assigned services ensuring delivery meets quality, timeliness, customer experience, and operational performance targets.

Drive process standardization, simplification, and automation initiatives to improve service efficiency and outcomes while leading multiple workstreams and stakeholder engagements.

5-8 years of experience in Process Improvement, Shared Services, Operations Excellence, Business Operations, Transformation, or Management Consulting.

Bachelor’s degree in Business, Commerce, Operations Management, or a related field; MBA or equivalent postgraduate qualifications are advantageous.

Demonstrated experience in process mapping, operational improvement, and leading projects or business improvement initiatives with multiple stakeholders.

Work Experience Required: 5-8 years as specified in the JD.

Experienced in managing operational service delivery within shared services or transformation program environments, preferably with exposure to process outsourcing or business operations.

Strategic in identifying and implementing process improvements including automation and standardization in complex service delivery settings.

Skilled at stakeholder management, communicating complex information, and managing performance metrics to drive continuous operational improvements.