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Job Description
Structured overview of role & requirementsAbout This Role
Own business analysis and requirements definition for ServiceNow Strategic Portfolio Management (SPM) and Service Order Management and Tracking (SOMT) to optimize telecom service management processes.
Facilitate Agile ceremonies, manage user acceptance testing, and serve as the primary liaison between business stakeholders and technical teams to ensure aligned and high-quality solution delivery.
Analyze telecom order lifecycle and service management workflows using TM Forum standards (eTOM, OSS, BSS) to identify bottlenecks and recommend improvements.
Minimum Requirements
Minimum 5 years of professional experience in business analysis, preferably in IT services and service management environments.
Proven expertise with ServiceNow SPM and SOMT platform capabilities including assessment, configuration, or optimization.
Strong practical experience in Agile/Scrum methodologies including facilitating ceremonies and managing User Acceptance Testing (UAT).
Solid understanding of telecommunications service management principles and telecom order lifecycle; familiarity with TM Forum frameworks (eTOM, OSS, BSS) is highly advantageous.
Ideal Candidate Profile
Experienced in bridging business and technical teams within Agile environments to drive telecom service management solutions.
Demonstrates ability to analyze and improve complex telecom order fulfillment processes using industry-standard frameworks and ServiceNow capabilities.
Skilled in stakeholder management and translating complex operational requirements into actionable technical specifications for scalable solutions.