Workload Automation and Scheduling Lead
Ameriprise FinancialMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage the team supporting the Tidal Workload Automation platform to ensure 24x7 availability and operational efficiency.
Oversee incident, request, and problem management processes to maintain SLA compliance and drive continuous service improvements.
Provide technical consultation for automation scheduling projects and collaborate with stakeholders including global partners and internal customers.
Minimum Requirements
Experience managing workload automation or scheduling platforms, specifically Tidal Workload Automation is strongly implied but not explicitly mentioned.
Ability to work in a 24x7 support environment including on-call rotations and after-hours support.
Willingness and ability to work in-office at least 3 days per week, with shifts from 2:00 PM to 10:30 PM IST.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in leading technical teams in workload automation or scheduling operations within financial services or technology domains.
Capable of managing complex incident and problem resolution with a focus on SLA adherence and operational governance.
Comfortable working in dynamic, fast-paced environments requiring coordination with global, including U.S.-based, teams and stakeholders.