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Technical Consultant

Razorpay

Direct Career PageEst. 6–14 LPA

Posted 1h ago

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Protocol Intelligence

Data-driven signals on your job's competitiveness

Competition Intensity

(High)

Background Fit Sensitivity

(Moderate)

Shortlisting Strictness

(Moderate)

Job Description

Structured overview of role & requirements

About This Role

Provide technical support and consulting for Razorpay's API, Plugins, and product suite to merchants and internal teams.

Resolve post-integration issues by troubleshooting, debugging, and collaborating with product and engineering teams using tools like Jira and FreshDesk.

Communicate effectively with clients including CXOs and technical teams, ensuring timely resolution and enhancing merchant experience without escalating to developers when possible.

Minimum Requirements

B.Tech/M.Tech degree with internship experience.

Technical knowledge of payment gateway domain is good to have but not mandatory.

Familiarity with at least one frontend technology (HTML/CSS/JS/Angular/Flutter/React Native) and one server-side technology (Java/C++/Python/Go).

Work Experience Required: Not explicitly mentioned in the JD.

Ideal Candidate Profile

Strong analytical and problem-solving skills with ability to simplify complex technical information for non-IT personnel.

Experience interacting with CXOs and competent tech teams indicating capability to handle high-level client discussions.

Proactive in issue resolution with minimal dependency on others, capable of owning end-to-end technical support tickets and improving merchant experience.