MDS AMEA Customer Experience Regional Lead
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Job Description
Structured overview of role & requirementsAbout This Role
Lead regional integration of OTC (Order to Cash) product areas to connect strategy and execution ensuring value delivery at scale.
Own OTC project portfolio visibility, performance tracking, and accountability, driving digital adoption and operational improvements across regions.
Establish and govern Regional OTC Community of Practice to harmonize business requirements, prevent fragmentation, and escalate regional insights to global forums.
Minimum Requirements
12+ years progressive experience in OTC/shared services operations, product management, or transformation leadership with 3+ years in senior cross-functional roles.
Experience in OTC/Order Management/Finance shared services within large CPG/FMCG or similar enterprises.
Strong knowledge of OTC end-to-end processes and SAP ECC / S4HANA OTC modules; proficiency with Celonis or equivalent process mining tools.
Familiarity with Agile product management frameworks and portfolio governance; demonstrated ability to enforce accountability and prevent siloed solutions.
Ideal Candidate Profile
Experienced leader with a product mindset able to manage multiple OTC product areas and connect cross-functional stakeholders.
Data-driven and financially literate professional capable of synthesizing process mining insights into business outcomes and driving measurable value realization.
Skilled influencer with executive communication and stakeholder management experience across Supply Chain, Finance, IT, and Commercial functions in diverse regional contexts.