Application Support Senior Analyst - Assistant Vice President

Own and manage escalation incidents from L1 support, performing root cause analysis and implementing workarounds or fixes to ensure system availability and SLA adherence.

Monitor and maintain health of enterprise applications, batch jobs, and integrations through proactive interventions and daily operational checks.

Support deployment validation, configuration management, and communication during critical incidents including participation in incident bridges and post-incident reviews.

8+ years of experience in application support, technical support, or systems engineering, preferably in enterprise or financial services environment.

Bachelor's degree in Computer Science, IT, Engineering, or related technical discipline.

Strong hands-on experience with Linux/Unix and Windows Server environments.

Proficiency in SQL querying, scripting (Bash, PowerShell, or Python), and familiarity with middleware, cloud/container technologies, and monitoring tools as listed (e.g., ServiceNow, Splunk).

Experienced in handling complex multi-tiered incident management bridging L1 and L3 technical teams in enterprise settings.

Technical operator comfortable with both hands-on troubleshooting and high-pressure communication with stakeholders during Sev-1/Sev-2 incidents.

Skilled in automating tasks through scripting and maintaining operational documentation to support knowledge transfer and shift-left strategies.