Senior Manager, Customer Success Management(People Management Experience Required)
Salesforce, Inc.Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and lead a team of 8-15 Customer Success Managers to deliver Salesforce's Signature customer experience.
Oversee execution of Signature Success Plan offers, focusing on customer satisfaction, risk management, and resource alignment.
Develop executive-level customer relationships and collaborate cross-functionally to ensure renewals and growth of Signature Success Plans.
Minimum Requirements
5+ years in a front-line leadership role in customer success or related field.
Experience managing customer success teams and driving customized customer experiences.
Comfortable working AMER shifts (6:30 PM - 3:30 AM).
Work Experience Required: Minimum 5 years front-line leadership in customer success or related roles.
Ideal Candidate Profile
Experienced in collaborating and influencing across multiple internal teams and external partners.
Skilled at handling difficult discussions and driving outcomes at C-level customer engagements.
Proactive in risk management and focused on metrics like Customer Success Score, Customer Satisfaction, and Signature Adoption.