Senior Customer Success Administrator

Own and lead the operational backbone of global renewals and customer success processes, including contract renewals and account management.

Mentor and guide the Customer Success Administrator team across regions, setting standards and providing escalation support.

Drive adoption and implementation of Salesforce and AI-enabled tools to enhance efficiency, accuracy, and scalability of customer success operations.

5-8 years of experience in customer success, administrative, or operations roles within SaaS, technology, or enterprise software domains.

Experience managing end-to-end contract renewals, customer accounts, and business process optimizations across multiple regions.

1-2+ years of team leadership or mentoring experience (formal people management or team lead preferred).

Advanced proficiency in Salesforce including reports, dashboards, renewal management; experience with CRM and workflow automation tools.

Experienced in coordinating cross-functional collaboration including legal, finance, sales, and technical teams globally particularly for RFPs, contracts, and renewals.

Data-driven operator skilled at maintaining CRM data integrity, generating actionable insights, and leading process optimization and automation initiatives.

Strategic partner capable of liaising with senior leadership and regional teams to ensure global consistency and drive adoption of AI-enabled tools in customer success workflows.