GPA - Optima L3 Application Support Engineer - Assistant Vice President
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Job Description
Structured overview of role & requirementsAbout This Role
Provide senior-level technical and business support for Citi applications, ensuring quick resolution of issues and maintaining application stability and efficiency.
Manage and support applications in production, including start of day checks, continuous monitoring, risk reconciliations, and application releases.
Act as subject matter expert and liaison among users, technology teams, and vendors; coach junior analysts; lead stability, efficiency, and effectiveness initiatives.
Minimum Requirements
8-12 years of experience in an Application Support role.
Bachelor's/University degree or equivalent experience.
Experience installing, configuring, or supporting business applications and some programming knowledge.
Strong communication skills to explain technical issues to non-IT staff; proficiency with issue tracking and problem management tools.
Ideal Candidate Profile
Experienced in mid-to-senior level application support for complex, multi-regional environments with emphasis on stability and risk management.
Capable of autonomous decision-making with ability to prioritize competing demands and escalate issues appropriately.
Strong analytical skills with ability to translate technical details into clear communication for diverse stakeholders and to lead process improvement projects.