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Job Description
Structured overview of role & requirementsAbout This Role
Own the end-to-end release lifecycle including planning, deployment, and post-deployment review to ensure governance and best practices for all production releases.
Coordinate major production releases and support deployments outside standard business hours as needed (minimum one weekend and two weekday evenings per month).
Collaborate with development, operations, project managers, and stakeholders to maintain release calendars, report progress, and integrate release management within agile delivery cycles.
Minimum Requirements
Bachelor's degree in Information Technology, Computer Science, or related discipline.
Minimum 5 years of experience in IT Service Management, with focus on Release Management or Change Management.
ITIL v4 Foundation certification is mandatory; experience with ITSM tools such as ServiceNow, FreshWorks, or BMC is required.
Availability to support release deployments outside regular business hours as specified.
Ideal Candidate Profile
Experienced in managing release governance in complex, cloud-native, multi-team agile environments, preferably with financial services or insurance sector exposure.
Strong operational discipline in IT Service Management processes including incident, problem, change, and configuration management.
Familiarity with release automation tooling such as Azure DevOps and knowledge of containerisation or cloud platforms (Azure, AWS) is advantageous.