Project Manager (Retail Managed Application Support)
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage Retail Managed Application Support engagements across key business applications including eCommerce, Supply Chain, Order Management, and Retail Analytics.
Own day-to-day operations, service delivery excellence, SLA governance, and continuous improvement across L1, L2, and L3 support teams.
Manage stakeholder communication and leadership reporting to ensure operational maturity and incident optimization.
Minimum Requirements
Experience in Retail Application Support and Service Delivery Management.
Proven track record in managing SLAs and support teams (L1, L2, L3).
Work Mode: Hybrid (location not explicitly mentioned).
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced manager with strong operational ownership in retail technology support environments.
Ability to coordinate across multiple complex retail applications and teams to drive service excellence.
Comfortable with stakeholder engagement and transparent reporting to leadership.