Security Remote Technical Support Anti-DDoS Engineer (L2)
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Job Description
Structured overview of role & requirementsAbout This Role
Provide professional remote Level 2 technical support to clients by identifying, diagnosing, and resolving security-related incidents and problems.
Ensure all support requests and incidents meet service level agreements (SLAs) through proactive monitoring and timely resolution.
Collaborate with clients, vendors, and internal teams to maintain accurate incident records, root cause analysis, and update knowledge articles.
Minimum Requirements
Bachelor's degree or equivalent in Information Technology, Computing, or related field.
Professional certifications in networking/security technologies (e.g., CCNP, JNCIP, ACCP, PCNSP, CCSP).
Moderate experience in security technologies support, including Firewall, IPS, IDS, Proxy, and remote troubleshooting.
On-site work requirement as the workplace type is explicitly mentioned as on-site.
Ideal Candidate Profile
Experienced in technical support within security domains with ability to diagnose and troubleshoot complex incidents at L2 support level.
Familiar with management agent concepts, redundancy, remote console architectures, and vendor technologies like Cisco, Microsoft, ARC, AudioCodes, PeterConnect, Sonus.
Detail-oriented with strong analytical skills, able to maintain knowledge base and work collaboratively with clients and technical teams to ensure incident resolution and service continuity.