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Job Description
Structured overview of role & requirementsAbout This Role
Monitor network performance and service KPIs in real time within the Network Operations Center (NOC).
Identify, analyze, report network alarms and performance issues, and manage incident tickets according to SLAs.
Perform initial troubleshooting and escalate incidents to higher-level teams following defined procedures while coordinating with internal teams and vendors.
Minimum Requirements
Educational background in telecommunications, electronics, or related field.
0–2 years of experience in NOC, Network Monitoring, or similar role.
Hands-on experience in KPI monitoring and incident creation/management.
Ability to work in a 24×7 operational environment; familiarity with monitoring tools and ticketing systems is advantageous.
Ideal Candidate Profile
Candidate operating effectively in a high-pressure, real-time monitoring and incident management environment.
Basic understanding of telecom networks and concepts, with practical experience in network operations support.
Detail-oriented individual with good communication skills and willingness to learn and adhere to SOPs and escalation protocols.