Lead Fraud & Claims Operations Representative-1
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and mentor the fraud and claims operations team, independently prioritizing and overseeing day-to-day work.
Manage complex account activities and high-risk, high-value claims involving multiple transaction channels and products.
Identify and resolve control deficiencies across bank processes through coordination with cross-functional teams, providing subject matter expertise to less experienced staff.
Minimum Requirements
Minimum 4+ years of customer service support experience or equivalent (work experience, training, military experience, education).
Work Experience Required: 4+ years customer service support or equivalent.
No explicit educational degree requirement mentioned.
Notice period and specific location requirements: Not explicitly mentioned.
Ideal Candidate Profile
Experienced in managing complex fraud and claims operations involving high-risk transactions across multiple channels.
Demonstrated ability to provide leadership, mentorship, and subject matter expertise in fraud detection and claims processing.
Comfortable working cross-functionally to resolve control deficiencies and implement process improvements in a risk and compliance-driven environment.