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Job Description
Structured overview of role & requirementsAbout This Role
Lead incident command during high-severity incidents by directing application and infrastructure teams, making work assignments, prioritizing troubleshooting, and authorizing critical actions such as rollbacks and regional failovers.
Rapidly analyze technical configurations including Infrastructure as Code, Kubernetes manifests, and CI/CD pipelines to make informed decisions under pressure.
Collaborate across engineering and leadership teams to drive incident resolution, post-incident reviews, and continuous improvement initiatives improving system reliability and availability.
Minimum Requirements
1+ years relevant experience with a Bachelor’s degree OR equivalent combination of education and experience.
Technical expertise with at least one major cloud platform (AWS or GCP mandatory), Kubernetes, Infrastructure as Code, and CI/CD environments.
2+ years experience in site reliability engineering, infrastructure operations, or similar technical operations roles.
Work Experience Required: At least 2 years in site reliability or infrastructure operations as per the JD.
Ideal Candidate Profile
Experienced in managing high-severity incident responses with final decision-making authority within complex cloud-native, Infrastructure as Code-driven environments.
Proficient in quick synthesis of system state from Kubernetes and IaC artifacts to guide multi-team troubleshooting and resolution.
Skilled at interfacing with senior leadership and cross-functional teams during critical incidents and post-mortems, driving operational enhancements and resiliency projects.