Quality Manager

Manage and supervise global Quality Analysts supporting multiple client programs across various sites/geos, ensuring accuracy of evaluations and staff performance.

Act as the primary point of contact between QA teams and clients, driving QA process implementation and alignment across programs.

Analyze quality and performance trends to recommend program improvements and deliver vendor quality metrics during management reviews.

Graduation degree required.

Experience managing quality teams in transaction monitoring or related function: Not explicitly mentioned in the JD.

Knowledge of transaction quality systems, tools, and processes; experience with transitions phases in quality functions.

Flexibility to work in 24x7 environment including night shifts and weekends.

Experienced leader capable of driving initiatives to closure and managing global, multi-site teams.

Strong analytical and data interpretation skills with ability to identify trends and provide strategic recommendations.

Comfortable interacting with multiple stakeholders including clients and peers, with process orientation and decision-making capability.