Genesys Lead and Architect
Concentrix CorporationThis role is no longer listed. Concentrix Corporation took the posting down on Oct 12, so applying now won't reach anyone. It stays here for your saved list and any links you shared.
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Job Description
Structured overview of role & requirementsAbout This Role
Lead design, architecture, and successful delivery of enterprise-grade Contact Center as a Service (CCaaS) solutions primarily using Genesys Cloud CX.
Own end-to-end implementation from discovery through production deployment including integrations, AI implementations, and scalability strategies.
Provide technical leadership, client consulting, governance, and continuous improvement for scalable omnichannel customer engagement solutions.
Minimum Requirements
15+ years of relevant work experience in CCaaS solution architecture and delivery.
Bachelor's or Master’s Degree in Computer Science required.
Strong expertise with Genesys Cloud CX platform including Architect Flows, Queues, Routing, Integrations, and Conversational AI implementations.
Location requirement: Bangalore, India (55, Divyasree Towers, Bannerghatta Main Road).
Ideal Candidate Profile
Experienced in managing multi-disciplinary technical teams including engineers, architects, and QA to deliver large-scale CCaaS projects.
Skilled at client-facing roles involving technical consulting, discovery sessions, workshops, and governance to align solution strategy with business objectives.
Proficient in cloud-based infrastructure design, APIs, security, automation, and integrating Genesys solutions with enterprise systems like CRM, ERP, and AI platforms.