Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Own daily relationships and performance management with Tier-1 delivery partners, including leading weekly operational syncs and monthly performance reviews.
Maintain and manage the OLA framework, contract gap logs, rate-card registers, and service-credit schedules tied to client commitments.
Lead attribution and chargeback processes for vendor-attributable breaches, review and coach analyst casework, and drive partner strategy including renewals and tiering.
Minimum Requirements
6–9+ years in vendor management, supplier performance, contract management or commercial leadership within IT services, managed services, or facilities.
Hands-on experience with SLA/OLA frameworks, service-credit schedules, partner chargebacks, commercial analysis, and advanced spreadsheet skills.
Fluent English with ability to engage senior partner account teams and work EMEA-aligned hours.
Work Experience Required: 6–9+ years in relevant vendor management or commercial roles.
Ideal Candidate Profile
Senior individual contributor comfortable holding commercial positions and driving evidence-backed decisions with Tier-1 partners.
Experienced in contract and vendor performance governance within prime contractor or SIAM environments preferred.
Proficient in data-driven analysis and reporting, capable of mentoring junior analysts and driving continuous improvement in partner management processes.