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Job Description
Structured overview of role & requirementsAbout This Role
Own monthly partner scorecards analyzing SLA/OLA performance, quality findings, and remediation status, ensuring 100% timeliness and accurate variance explanations.
Lead validation of Tier-1 partner invoices against rate cards and contracts, track service credits and perform pay-versus-charge reconciliation with monthly reporting.
Manage remediation tracking and incident evidence assembly for attribution cases, maintaining major incident logs and driving actionable insights for leadership reviews.
Minimum Requirements
3–6+ years in vendor performance, supplier management, commercial analysis, invoice reconciliation, or service reporting in IT or facilities services.
Advanced spreadsheet skills including pivots, lookups, and large data set reconciliations.
Experience with SLA/KPI frameworks and service-credit mechanisms.
Willingness to work 13:00–22:00 IST shift for Seat A role.
Work Experience Required: 3–6+ years in relevant vendor management or commercial roles.
Ideal Candidate Profile
Analytical and detail-oriented professional experienced in data reconciliation and SLA/KPI performance tracking within IT or workplace technology vendor environments.
Skilled in cross-functional collaboration within a structured Vendor Management Office and comfortable mentoring junior analysts.
Experienced in using ITSM tools (e.g., ServiceNow), ERP systems (e.g., SAP), and BI reporting for vendor and commercial data analysis.