Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Manage day-to-day delivery of Service Integration and Management (SIAM) processes including coordination between vendors and internal teams, monitoring service management tickets, and facilitating process meetings.
Oversee vendor performance through escalation handling, performance reviews, and maintaining SIAM procedural documents.
Lead virtual teams for service management, ensuring communication, compliance to ITIL processes, and driving continuous service improvement initiatives.
Minimum Requirements
Bachelor’s degree and 6-8 years relevant experience or equivalent education and experience.
Experience with Service Integration and Management (SIAM), ITIL processes, and service level management.
Proven ability to lead virtual teams and coordinate across multiple vendors and internal stakeholders.
Work Experience Required: 6-8 years relevant experience.
Ideal Candidate Profile
Experienced in managing complex multi-vendor service delivery environments and driving process compliance.
Skilled in using service management tools for ticket monitoring and reporting of SLA performance.
Capable of leading continuous improvement programs and handling escalations effectively in client-facing roles.