Wealth Management-Digital Operations - US Deposits Back Office-Analyst-Bengaluru
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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage the day-to-day operations of a US Deposits Back Office team of 15-18 representatives in Bengaluru.
Monitor and evaluate team performance, conduct training, enforce policies, and ensure customer satisfaction alongside achieving business objectives.
Serve as escalation point for customer issues, liaise with QA for staff development, recommend process improvements, and assist in project planning and recruitment.
Minimum Requirements
Minimum 3 years management experience in a customer service environment.
Experience in retail banking or insurance environment preferred but not mandatory.
Specific Deposit Back Office experience preferred but not mandatory.
Work Experience Required: Minimum 3 years management experience in customer service environment.
Ideal Candidate Profile
Experienced operations leader with proven ability to lead and motivate moderately sized teams under pressure.
Skilled in customer service, process improvement, and performance management in financial services or banking domain.
Capable of managing multiple workstreams simultaneously and driving operational excellence with a strong customer focus.