CX - Strategy and Business Ops. OPEX
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Job Description
Structured overview of role & requirementsAbout This Role
Take ownership of managing and reviewing backlog service orders to set up related agreements within defined SLA.
Maintain accurate order tracking files and coordinate with global and theatre contracts teams to resolve order and service delivery issues.
Recommend and implement process improvements to enhance efficiency and support quality checks as needed.
Minimum Requirements
Work Experience Required: 2-4 years in back-office operations.
Mandatory onsite working requirement at HPE office.
First level university degree or equivalent experience.
Experience with SAP and SFDC is beneficial but not mandatory; proficiency in Microsoft Office tools is required.
Ideal Candidate Profile
Experienced in service agreement and order administration within corporate or back-office settings.
Detail-oriented individual capable of handling high volume repetitive tasks with consistent quality and meeting deadlines.
Able to coordinate effectively across global and regional teams to support order management and process improvements.