CX - Strategy and Business Ops. OPEX
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Job Description
Structured overview of role & requirementsAbout This Role
Own and manage backlog of open service orders ensuring setup of related agreements within defined SLA.
Maintain accurate order tracking and coordinate with global and theatre contracts teams to resolve order and service delivery issues.
Recommend and implement process improvements and assist in quality checks as needed.
Minimum Requirements
Graduate with 2-4 years of experience in back-office operations.
Experience with service agreement or order administration is an advantage.
Proficiency in Microsoft Office; experience with SAP and SFDC is a clear benefit.
Role is onsite at an HPE office; flexibility to work extra hours/weekends during quarter ends is required.
Ideal Candidate Profile
Detail-oriented individual capable of managing high volume repetitive tasks with high quality output.
Comfortable working independently and in coordination with global teams in a structured operational environment.
Able to adapt to change and meet deadlines consistently while maintaining reliability and good organizational skills.