Senior Travel Consultant
Trip Jack Private Limited (TripJack)Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage domestic and international air ticket bookings, cancellations, refunds, reissues, and schedule changes using GDS and B2B travel platforms.
Coordinate with airlines, consolidators, and support teams to secure approvals for refunds, waivers, and exceptions ensuring accuracy in fare calculations and compliance.
Maintain documentation, prepare MIS reports, and communicate ticketing updates and refund timelines to travel agents and internal stakeholders.
Minimum Requirements
2–6 years of experience in offline domestic and international air ticketing including ticket reissues, refunds, cancellations, and schedule changes.
Proficiency in GDS systems such as Amadeus, Galileo, or Sabre and experience with B2B travel platforms like TripJack, TBO, Akbar Online, or TravClan.
Graduate degree required.
Strong knowledge of airline fare rules, fare construction, taxes, penalties, ADM management, and airline schedule change and waiver policies.
Ideal Candidate Profile
Experienced in handling complex booking and refund processes under SLA/TAT constraints in a travel agency or technology platform environment.
Detail-oriented with strong analytical and decision-making skills focusing on accuracy and compliance with airline and BSP/ARC regulations.
Skilled in coordinating with multiple stakeholders including airlines and internal teams to resolve ticketing and refund issues efficiently.