Analyst Forecasting/Data Scientist
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Job Description
Structured overview of role & requirementsAbout This Role
Prepare, maintain, and validate weekly and monthly forecasts including scenario modeling and variance analysis for contact center operations.
Use statistical and mathematical models with tools like R Studio or Python to improve forecasting accuracy and support data-driven business decisions.
Collaborate with internal teams and clients to communicate forecast assumptions, updates, risks, and recommendations clearly.
Minimum Requirements
Minimum 1+ years of experience in Workforce Management forecasting, specifically for large-scale and complex business attributes.
Graduation degree required.
Working knowledge of R Studio or Python for analytics and forecasting is mandatory.
Location: Gurgaon, India (Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Floors).
Ideal Candidate Profile
Experience working with contact center metrics and workforce planning principles in complex environments.
Strong analytical and problem-solving skills with a background in mathematical and statistical modeling.
Able to manage stakeholder communications effectively and make sound decisions based on data and business context.