Sr. Client Payment Liaison Consultant, Global Banking
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Job Description
Structured overview of role & requirementsAbout This Role
Lead resolution of complex, high-risk, and cross-border client payment investigations and inquiries.
Serve as senior subject matter expert and advisor on payment servicing, SWIFT messaging, and correspondent banking to internal stakeholders and institutional clients.
Develop and implement servicing standards, training, best practices, and drive service and operational improvements with cross-functional teams.
Minimum Requirements
8+ years of experience in payments, banking operations, correspondent banking, or institutional client servicing.
Advanced knowledge of SWIFT MT, ISO 20022 messaging, cross-border payment processing, FX transfers, and payment operations workflows.
Experience interacting with institutional clients and senior stakeholders resolving complex payment issues.
Work Experience Required: 8+ years relevant experience. Notice Period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Senior-level payments expert with deep technical and operational knowledge of payment servicing and investigations.
Experienced in stakeholder influence without direct authority and managing sensitive, time-critical client situations.
Strong collaborator capable of partnering across product, operations, technology, sanctions, and risk teams to enhance client experience and operational effectiveness.