Client Payment Liaison Consultant, Global Banking

Serve as primary contact for institutional clients on payment-related inquiries and servicing needs, managing communications and ensuring timely resolution.

Coordinate with internal teams like Payment Operations and Sanctions to investigate payment issues including wire transfers, recalls, and returns.

Maintain detailed client interaction records, identify recurring issues, and recommend process improvements to enhance client experience and operational efficiency.

5 to 7 years of experience in banking services, cash management, payments, operations, or client servicing.

Experience supporting institutional or corporate clients preferred, including payment investigations or operational inquiries.

Understanding of domestic and international payment processes, SWIFT messaging, wire transfers, and ACH payments.

Availability to work Late EMEA or US shift as required by the role.

Experienced in managing high volumes of client inquiries with strong ownership and a sense of urgency.

Skilled at liaising across multiple internal teams to resolve complex payment issues promptly.

Proficient in payment processing workflows and operational controls, with an ability to balance client advocacy with risk management.