Assistant Manager - TCS (Warranty)
Nissan Motor Co., Ltd.Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Ensure adherence to Nissan Warranty policy and procedures across NCS, RBU, and dealers, focusing on warranty claim analysis and validation.
Review, approve, or reject supplier-submitted 8D Warranty Parts Analysis Reports (WPAR) based on Nissan standards and manage supplier chargebacks to improve recovery ratios.
Perform data analysis on warranty claims and supplier chargeback KPIs with timely reporting and escalation of high-cost warranty items including coordination with internal and external stakeholders.
Minimum Requirements
Diploma or BE in Mechanical, Automobile, or equivalent.
4+ years of hands-on experience in supplier recovery and parts quality assurance within OEM or supplier environment.
Strong expertise in data analytics and advanced Microsoft Office skills (Excel, Word, PowerPoint).
Experience Required: 5-6 years in relevant warranty or supplier quality assurance roles as explicitly mentioned.
Ideal Candidate Profile
Experienced in navigating multiple warranty and claim management systems with strong data analysis and reporting capabilities.
Comfortable managing supplier negotiations including approval/rejection of warranty claims and chargeback processes.
Capable of maintaining strict SLA adherence with good coordination across internal teams (like NSC, RBU) and external vendors to deliver timely warranty claim validations and reporting.