Principal Engineer - AI (UCX Platform), VP

Design and engineer software solutions focused on customer experience, high performance, security, and robustness.

Lead architecture, design, and governance of engineering solutions emphasizing automation, scalability, resilience, and reusability.

Collaborate with platform/feature teams and architects to develop complex software, applying Agile and DevOps practices for build, test, and deployment automation.

Strong Python or Java back-end engineering experience.

Experience with Generative and Agentic AI using AWS services, Retrieval-augmented generation (RAG), vector databases, and AI guardrail implementation.

Experience in software engineering, software/database design, architecture within DevOps and Agile frameworks.

Work location: Chennai, India (all working days in India). Work Experience Required: Not explicitly mentioned in the JD.

Technical leader with expert knowledge in programming best practices around scalability, automation, virtualisation, optimisation, availability, and performance.

Experienced in designing AI-enabled solutions with focus on agent memory, context management, response suppression, tool-calling, logging, monitoring, and auditability.

Comfortable working in a collaborative, cross-functional environment engaging with domain and enterprise architects and platform teams.