Payments Associate

Serve as primary contact for customer, internal team, and PSP payment inquiries, ensuring timely resolution of escalations involving transactions, tickets, and alerts.

Review and process withdrawal requests according to SOPs, monitor failed payments and reconcile before reprocessing or cancellation, and ensure timely successful payments to processing centers and e-wallets.

Collaborate cross-functionally to resolve payment issues, manage chargeback disputes per network guidelines to minimize losses, and contribute to continuous process improvements.

Graduate degree mandatory.

Experience: Not explicitly mentioned in the JD.

Proficient in Microsoft Office and fluent in English (spoken and written).

Flexible to work in shifts with capacity to handle customer conflict situations.

Experienced in high-volume payments operations with demonstrated ability to handle transactional escalations and recoveries.

Detail-oriented problem solver capable of reconciling payment discrepancies and managing chargebacks effectively.

Comfortable working in dynamic, shift-based environments requiring collaboration across operational and cross-functional teams.