Associate Fraud & Claims Operations Representative

Investigate and resolve fraud alerts, claims, and transactions accurately in a high-volume call center environment.

Manage multiple fraud and claims cases while meeting quality and service expectations and providing timely updates to customers.

Apply authentication and fraud prevention practices to ensure a trusted customer experience through voice and non-voice support.

6+ months of customer service support experience or equivalent through work experience, training, military experience, or education.

Bachelor’s degree in Accounting, Commerce, Finance, or a related field.

Experience preparing and reviewing reconciliation statements with strong accuracy and attention to detail.

Ability to work flexible shifts including evening and overnight between 5:30 PM and 2:30 AM IST; hybrid work environment compliance required.

Experience in fraud investigations, claims processing, or risk assessment involving review and analysis of customer and account information.

Proven ability in managing high-volume workloads and adapting to changing priorities in call center settings.

Demonstrated analytical and communication skills including targeted questioning, de-escalation, and collaboration with internal teams and customers.