MS Engineer, Network

Serve as first point of contact for clients to ensure operational IT infrastructure and systems with focus on first-line support for standard and low-complexity incidents and service requests.

Monitor client infrastructure proactively to identify and resolve incidents, maintain systems via patching and configuration changes, and support project work as needed.

Work across two or more technology domains (e.g., Cloud, Security, Networking, Applications, Collaboration), contribute to disaster recovery tests, and ensure seamless shift handovers and incident escalation.

Entry-level experience troubleshooting and supporting security, network, data centre, systems, or storage in medium to large ICT organizations.

Basic knowledge of management agents, redundancy concepts, and ITIL processes.

Bachelor's degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.

Workplace type: On-site

Comfortable working with ITSM tools and following defined Standard Operating Procedures (SOPs) with discipline on ticket handling.

Capable of planning activities and adapting to changing circumstances.

Client-centric with ability to communicate effectively across cultures and maintain a positive outlook during pressure situations.