Senior Manager - Merchant Operations

Lead a team responsible for Merchant Hierarchy process transformation, enterprise remediation, and strategic program delivery, focusing on process simplification using AI, automation, analytics, and workflow solutions.

Drive strong program governance across complex remediation and cross-functional initiatives, ensuring execution discipline, change management, and leadership reporting.

Partner with Merchant Hierarchy governance teams to improve data quality, controls, and operational outcomes in merchant account operations.

Experience leading complex, cross-functional programs in a global or highly matrixed organization.

Demonstrated ability to implement process improvements leveraging AI, automation, analytics, or workflow redesign in operations or risk environments.

Proven people-leadership experience including team direction, coaching, and capability building.

Bachelor’s degree or equivalent professional experience. Work Experience Required: Not explicitly mentioned in the JD.

Experienced in operational risk, controls, remediation, or merchant operations with a focus on process and data quality improvements.

Skilled in program governance and stakeholder management with capability to influence senior partners without direct authority.

Analytically fluent with transformation mindset to deliver scalable operational capabilities using AI and automation tools.