Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Ensure client IT infrastructure and systems remain operational by proactively monitoring, identifying, and resolving incidents and problems in line with SLAs.
Provide second-line support for medium-complexity incidents and client requests, including escalation and shift handover management.
Collaborate with automation teams to optimize and automate routine tasks, coach Service Desk and L1 teams, and contribute to change management and trend analysis efforts.
Minimum Requirements
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and familiarity with ticketing tools.
At least one technical certification related to the above technologies.
Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced working in dynamic, multicultural environments requiring client-centric communication and active listening.
Capable of planning and adapting to changing circumstances with resilience under pressure.
Skilled in collaborating across teams and coaching junior support levels to enhance operational efficiency.