Technical Service System Administrator
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Job Description
Structured overview of role & requirementsAbout This Role
Provide daily operational support and administration for Technical Service applications including SAP, ServiceMax, TrackWise, and connected systems.
Monitor and troubleshoot system interface errors between SAP and ServiceMax covering service orders, billing, contracts, warranties, equipment, inventory, and master data.
Maintain data accuracy and deliver user training, documentation, and support for global users; support reporting and continuous improvement initiatives.
Minimum Requirements
University degree in IT or a Technical related field.
Hands-on experience supporting SAP service and inventory modules (CS/SM, SD, MM, CRM) and ServiceMax or similar service management platforms.
Experience troubleshooting system integrations and resolving interface issues.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Has strong experience in end-to-end service process support, including service case management, work orders, spare parts logistics, and inventory transactions within SAP and ServiceMax.
Comfortable creating technical documentation and delivering training to global teams across time zones.
Analytical with demonstrated ability to identify recurring issues and drive system reliability, efficiency, and user experience improvements.