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Job Description
Structured overview of role & requirementsAbout This Role
Investigate and resolve complex technical issues across application and infrastructure stacks independently, including escalations.
Lead small-to-medium operational projects and infrastructure enhancements, managing timelines and technical implementations autonomously.
Participate in major incident management and root cause analysis to improve system reliability and optimize processes through automation.
Minimum Requirements
5–10 years of relevant technical support and system engineering experience.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.
Proficiency in scripting languages such as Python, Bash, or PowerShell for automation.
Hands-on experience with AWS/Azure cloud environments and hybrid infrastructure operations.
Ideal Candidate Profile
Experienced in independently managing technical escalations and complex problem resolution end-to-end.
Demonstrated ability to lead operational projects with cross-functional collaboration, especially with DevOps and Engineering teams.
Strong expertise in full-stack application architecture, microservices, databases (MSSQL, MongoDB, Kafka), and cloud infrastructure monitoring.