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Job Description
Structured overview of role & requirementsAbout This Role
Lead and build the new AI Delivery team, defining delivery methodology and managing end-to-end project execution to ensure timely, high-quality delivery of AI projects.
Act as the AI technical expert for customers on Zendesk AI products, providing configuration, integration, and optimisation guidance to accelerate time-to-value and measurable business impact.
Collaborate cross-functionally with Customer Success and Sales teams to align AI solutions with customer goals and remove technical blockers for adoption.
Minimum Requirements
Minimum 8+ years of experience in Consulting or Professional Services, with previous roles in enterprise technology or SaaS including customer success, consulting, technical account management, or solutions engineering.
Hands-on experience with API integration, specifically REST APIs, JSON, and SQL scripting.
Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees or certifications in AI strategy or project management preferred.
Candidates must be physically located in and plan to work from Karnataka or Maharashtra, India.
Ideal Candidate Profile
Experience leading and managing a team with responsibilities including hiring, performance evaluation, and task assignment in a professional services context.
Strong consulting and project management skills with proven ability to deliver AI adoption programs impacting business metrics like retention and satisfaction.
Technical proficiency in AI technologies with expertise in Zendesk AI products and ability to translate complex AI concepts for diverse and executive audiences.