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Job Description
Structured overview of role & requirementsAbout This Role
Manage daily customer interactions through social media and email to ensure best-in-class customer experience for ZURU Edge brand portfolio.
Collaborate closely with Brand Marketing Manager to handle complex customer queries and develop a Customer Engagement Handbook for global use.
Provide weekly reports on customer feedback, common requests, product issues, and defective stock management to inform brand strategy and operations.
Minimum Requirements
Minimum 2 years experience as a community manager or in a similar customer service role.
Strong verbal communication and writing skills.
Experience with social media management and marketing.
Work Experience Required: Minimum 2 years relevant experience.
Ideal Candidate Profile
Demonstrates ability to empathize and provide tailored solutions to consumer concerns effectively across digital touchpoints.
Comfortable working closely with brand marketing teams and reporting to guide product and customer experience improvements.
Experienced in managing customer service operations in FMCG or similar fast-paced consumer brand environments.